FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your wigs made from real hair or synthetic?
Most of our cosplay wigs are high-quality synthetic fiber. Some premium models use heat-resistant synthetic for easy styling.
6. Are the wigs heat-resistant?
Many models are heat-resistant up to 150–180°C (300–356°F). Please check the product description for specific temperature limits.
7. How do I style the wig?
Heat-resistant wigs can be styled with low-heat tools. Use a wig stand and gentle techniques. Detailed styling tips are included.
8. Are the wigs comfortable for long wear?
Yes. They feature breathable caps, adjustable straps, and soft inner linings for comfortable extended wear.
9. How do I care for my wig?
Gently wash with wig shampoo, condition, and air dry on a wig stand. Brush carefully from the ends up. Detailed care instructions are provided.
10. Are the wigs suitable for beginners?
Yes. Many styles are easy to wear and style, with helpful guides for first-time users.
11. Do you offer different lengths and colors?
Yes. We have a wide selection of lengths, colors, and character-inspired styles.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my wig arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.